Privacy Policy

Privacy Policy

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Introduction

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We, SoleVault Limited ("SoleVault,” “we,” “our,” “us”), own, run, manage, and operate the website (https://www.solevault.com/), associated mobile sites, and mobile applications (collectively, the “Website/s”), which serve as an e-commerce platform. Our Website allows users (“you,” “yours”) to browse, view, purchase products, upload content, and complete financial transactions (collectively, “Services”).

Some Services are available to non-registered users, but full access is available only to registered users.

This Privacy Policy ("Policy SoleVault”) explains how SoleVault or its associate companies (as defined by law) handle your digital personal data when you interact with our Websites. We respect your right to privacy and provide this Policy so you can access, restrict, consent to, and request erasure of your data. This Policy is to be read alongside our Terms of Use and forms a binding agreement between you and us.

By clicking “I ACCEPT” when accessing or using our Websites, you consent to SoleVault processing your digital personal data in accordance with this Policy and applicable laws. For any questions, reach us at legal@solevault.com.

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1. What Personal Data Do We Collect?

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Data You Provide Directly

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• Demographic Information: Name, date of birth, gender, email, physical address.
  
  
• Financial Information:
  
  
  • Consumers: Required to complete purchases and refunds.
    
    
  • Sellers: Required to settle funds.
    
    
• Search History: Products or services searched on the Website.
  
  
• Inventory Information: Sellers can list their products/services.
  
  
• Correspondence: Information shared during communication with us via email, phone, or chat.
  
  
• Feedback and Surveys: Responses to our surveys or customer support interactions.
  
  
• Wishlists and Gifting Details
  
  
• Subscription Information

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Data Collected Automatically

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• Device Data: IP address, login details, email, password, device location, device metrics, internet provider info, OTP/SMS notifications.
  
  
• Website Interaction: Usage patterns, preferences, errors, uploaded files, and account activity.
  
  
• Purchase and Content History
  
  
• Browsing Information: URLs, timestamps, products viewed, page interactions (clicks, scrolling).
  
  
• Support Contact Numbers

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Data From Other Sources

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• Delivery and address updates.
  
  
• Interaction with SoleVault associate companies.
  
  
• Social media logins and associated data.
  
  
• Feedback from sellers or other users.
  
  

We may request additional data for specific requests, and your consent will be obtained prior to processing. You may withdraw consent at any time.

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Note: Third-party services you use to access our Websites are governed by their own policies, and we encourage you to review them.

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2. How We Use Your Personal Data

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• Fulfilling Orders: Process, deliver, and communicate about your purchases.
  
  
• Personalization: Provide customized recommendations and enhance user experience.
  
  
• Correspondence: Respond to your inquiries across channels.
  
  
• Marketing & Advertising: Share promotions and display relevant ads.
  
  
• Website Services: Analyze performance, fix errors, and enable single sign-on functionality.
  
  
• Legal Compliance: Fulfill KYC and other regulatory obligations, especially for sellers.

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3. Cookies

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We use cookies to enhance your shopping experience, improve our Services, and show relevant ads. You can manage cookie preferences via your browser settings.

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4. Advertising

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Third-party partners may collect data when you interact with their ads or content. We provide anonymized information to serve relevant SoleVault ads, without sharing personal identifiers like your name or email.

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5. Who We Share Your Data With

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We do not sell your personal data. We share data only as follows:

• Third Parties: Sellers, logistic partners, financial institutions, marketing agencies, analytics providers, and customer support services. These parties must handle your data according to this Policy.
  
  
• Government Requests: Regulatory and law enforcement authorities when required by law or to protect our rights.
  
  
• Business Transactions: In the event of mergers, acquisitions, or sale of business assets.
  
  

You will generally receive notice and an option to opt-out where applicable.

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6. Cross-Border Data Transfers

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Your data may be transferred and stored outside your home country only if the destination provides adequate protection.

• For EU citizens, transfers comply with GDPR through adequacy decisions or standard contractual clauses.
  
  
• For Indian citizens, transfers follow Indian government guidelines.
  
  

We do not transfer personal data to jurisdictions where we are not authorized.

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7. Data Security

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We implement physical, electronic, and procedural safeguards to protect your data. However, no online transmission or storage method is completely secure.

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• Protect your password and device access.
  
  
• Avoid sharing your account or login credentials.
  
  

We take reasonable technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of personal data.